Frequently Asked Questions
How to place an order?
To place an order, please give us a call at (747) 221-4823 or email us at info@RusticCharcute.com
How far in advance do I need to place an order?
To best serve or clients, we kindly ask you to place your order a minimum of five (5) days before your event date
How will I receive my order?
You can pick up your order at our pick-up location: 22235 Sherman Way, Canoga Park 91303 or you may choose to have it delivered
Grazing table orders will be set up at event location
Delivery Cost
If you wish to have you order delivered, there will be an additional charge depending on the delivery location
What if I have food allergies?
We will try our best to accommodate any allergy request
Refund/Return Policy
We try our very best to keep each and every customer happy and satisfied. If you are unsatisfied with your purchase order, please reach out to us within 24 hours after receiving your order and we will try our best to remedy the situation.
We do not accept any returns or exchanges due to the perishable nature of our products.
Cancellation Policy
We understand that sometimes things don't always go as planned. We kindly ask that you cancel within 72 hours of your delivery/ pick-up date to receive a refund. Any cancellations after that are not eligible for a refund. We will be more then happy to provide you with a credit for future orders.
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